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Customer Support

 

The Company:

We are an award-winning (Digital Start-up of the Year, 2015) venture backed, London-based early stage company using cutting edge technology to help older adults access the social, commercial and health benefits of being online. Breezie is a platform technology that is available directly to consumers and to Continuing Care Retirement Communities where Breezie is the hub of resident services while reporting vital resident behavioral information to families and caregivers. Breezie is integrated with Smart Home technology, wearables, and several other systems that reach users. Breezie has 3,000+ individual users in the UK and parts of Europe and has established a headquarters for North America and rest of the world in Pittsburgh because of the quality of its tech work force, start-up culture, and its proximity to world class universities.

 

The Role

With the growing customer base in the US, Europe, and Australia, we need additional Customer Support staff to support time zones around the world. Since the Breezie product is designed with older internet users in mind, many of whom are getting online for the first time, we are looking for individuals who have customer support backgrounds and some technical backgrounds who are empathetic to the needs of those less familiar with the internet. So, if you love working with seniors and you are the one that your parents/grandparents look to for help with their devices (especially Android tablets), are comfortable on the phone and are looking for the fast pace of a high growth company, you will fit in with the Breezie team.  Breezie: https://www.breezie.com/

 

The successful candidates will have two years of customer service experience, be an excellent communicator (both verbal and written), will be highly organized, a quick learner and have the ability to adapt in a fast-paced and evolving work environment.

 

Details:

  • You will be first Australia-based Breezie representative, working remotely with colleagues in North America and London and supporting a growing end user base in Australia.
  • Provide technical support to customers by telephone and email, and occasionally in person.
  • Patiently listen to customers’ questions and concerns and provide answers or responses in a professional manner that help retain customers and build relationships.
  • Update internal systems in relation to customer orders and enquiries.
  • Product set-up and configuration prior to shipping.

 

Candidates must be able to demonstrate:

  • Experience providing technical support to customers either face-to-face or over the telephone.
  • Excellent oral and written communication skills.
  • Strong organizational skills.
  • Ability to adapt in a fast-paced work environment.
  • Access to a vehicle and eligible to rent a car when traveling.

 

Candidates should have:

  • Familiarity with Android System.
  • Experience using Tablets and Smart Phones.
  • Experience using popular internet applications such as Facebook and Skype.
  • Bachelor’s degree.

 

Salary:

Dependent on skills and experience

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